Local Community Resources

We Are With You

Get free, confidential support with alcohol, drugs or mental health from one of our local services or online.

Go to We Are With You website: www.wearewithyou.org.uk/

Phone: 01934 427940 

Citizen’s Advice

Advice on benefits, work, debt, housing, family, law, immigration, health, bills.

Visit Citizens Advice North Somerset website: Get Advice - Citizens Advice North Somerset (nscab.org.uk)

Phone: 0808 278 7973

Visit the Advice Shop

Address: Advice Shop, Unit 3, The Sovereign, High Street, Weston-Super-Mare, BS23 1HL

Advice shop opening hours:

Monday to Wednesday – 09:30 to 16:00

Closed Thursdays

Friday – 09:30 to 16:00

Outreach appointments are available locally, across North Somerset - see website for details

Provides lots of services such as an adviceline, activity groups, walking groups, digital inclusion.

Can provide information and advice on:

• money and legal support,
• health and wellbeing,
• care and support,
• work and learning,
• hobbies and exercise groups.
• help with completing benefit applications.

Go to Age UK Somerset | Information and advice for later life

Phone Age UK Advice Line (National) - 0800 678 1602 between 8am - 7pm.

Phone Age UK Somerset 01823 345610

To find the latest groups, activities and events near you go to Age UK Somerset | Activities and events 

For children and young people:

Grief Encounter

Grief Encounter offers a helpline, workshops, counselling, and practical support. 

Go to the Grief Encounter website www.griefencounter.org.uk/ 

Phone the helpline: 0808 802 0111 

The line is open between 9am-9pm, Monday to Friday 

or email: grieftalk@griefencounter.org.uk

CRUSE

Go to Cruse website: Get support - Cruse Bereavement Support

Phone the Bereavement Support Helpline: 0808 808 1677

North Somerset Carers Support

North Somerset Carers Support is a service delivered by Alliance Homes, providing a wide range of community-based support for carers. Our support for adult carers includes brief intervention and support related to helping you in your caring role, information, advice and signposting, when needed, and a programme of therapeutic groups and drop ins across the district.

Go to Carers Support Alliance website: Alliance Homes: Support for adult carers | Alliance Living Support (alliancehomesgroup.org.uk)

Phone Alliance Homes: 03000 120 120 (choose option 3)

North Somerset Council Adult Social Services Care Connect

• Care Assessment
• Carer Assessment
• OT Assessment (for aids/ adaptations – indoor only)

Phone 01934 888801 and ask for an assessment

The Council can help with various council services. 

To Contact North Somerset Council for  general enquires phone 01934 888 888

Helpful Council Services

Adult Social Care: Adults and older people | North Somerset Council (n-somerset.gov.uk)

Phone Care Connect: 01934 888 801

Housing: Housing | North Somerset Council (n-somerset.gov.uk)

Benefits: Benefits and support | North Somerset Council (n-somerset.gov.uk)

Cost of living support: Cost of living advice and guidance | North Somerset Council (n-somerset.gov.uk) 

Community transport provides safe, accessible transport for people who cannot use public transport due to disability, age, or lack of availability. 

Community Transport – Search Results | North Somerset Online Directory (n-somerset.gov.uk)

Listening support service

Samaritans

Phone: 116 123

Go to Samaritans website: Contact Us | Samaritans 

Text "SHOUT" to 85258 to contact the Shout Crisis Text Line, or text "YM" if you're under 19

If you're under 19, you can also call 0800 1111 to talk to Childline. The number will not appear on your phone bill.

North Somerset Online Directory

Go to the North Somerset Online Directory: https://n-somerset.gov.uk/my-services/benefits-support/other-benefits-support/household-support-fund

Turn to Us

A national charity providing practical information and support to end financial insecurity.

Go to Turn to Us Website: www.turn2us.org.uk/ 

Christians Against Poverty

Where to find support with the cost-of-living crisis including, how to save money on energy bills and how to find out if you’re entitled to the cost of living payment

Go to Christians Against Poverty website: Support with the cost of living | CAP UK

Phone: 0800 328 0006 

Read CAP blog Struggling to pay energy bills? 7 ways to get support | CAP UK

The Motex Centre

showcases various bathing aids, shower units, adapted kitchen (including eating and drinking aids) and various stairlifts, plus a fully working through-floor lift. All of these you can try.  On display are adapted living rooms, bedrooms, riser recliner chairs and adjustable beds.  The centre also has a selection of assistive technology gadgets for you to test.

Visit the Equipment & Demonstration Centre

Address: The Motex Centre, North Somerset Council, Winterstoke Road, Weston-super-mare, BS23 3YW

Phone: 01275 888 804

The Trussell Trust

Open Mon-Fri 9-5 (apart from public holidays):

• Making foodbank referrals
• Making benefits claims and assessing benefits entitlement
• Identifying grants

Helping access emergency support for affording essentials

Phone: 0808 208 2138

Go to the Trussell Trust website: Help through Hardship helpline - The Trussell Trust 

Shelter

Shelter is a national housing charity and offers an emergency helpline, online housing advice, and a webchat. 

Call Shelter emergency national helpline: 0808 8004444 

Please call during opening hours if you are homeless, have nowhere to stay tonight, are worried about losing your home, or at risk of harm or abuse.

North Somerset Council

Help if you are homeless or need support.

Go to the North Somerset Council Homeless Prevention website: Help if you are homeless or need support | North Somerset Council (n-somerset.gov.uk)

Call Homeless Prevention Team: 01944 426 330 

Next Steps

Next Steps offers advice on housing and associated matters to anyone who needs it, and a signposting service highlighting other services, charities and support available locally for clients. 

Please leave a message and a member of staff will contact you – we aim to respond within 24 hours.

Phone: 01934 617617 

Email: Office@KeySteps.org.uk 

YMCA Homeless Outreach Support

Help advice and support for people who are rough sleeping or at risk. Based in Weston. 

Visit the YMCA Homeless Outreach hub

Address: 138 High Street, Weston-Super-Mare, BS23 1HP

Phone: 01934 629787

VitaMinds

VitaMinds is a free service working in partnership with the NHS to offer a range of short-term Talking Therapies for issues such as depression, anxiety, post-traumatic stress disorder, excessive worry, or low mood.

Go to VitaMinds website: NHS Talking Therapies - North Somerset & South Gloucestershire (vitahealthgroup.co.uk)

You can submit an online form, webchat, or ring the following number to self-refer

Phone: 0333 200 1893

Safe Haven

Safe Haven, expert help for anyone over 16 who is feeling overwhelmed, distressed or struggling with their mental health

Phone: 01934 313480

Email: refer.safehaven@nhs.net

Open every day 4:00pm until midnight

(No drop ins, unable to prescribe or administer medication)

Mind (National Support) 

We support  by offering help whenever you might need it through our information, advice and local services.

Go to Mind website: Home - Mind

Phone Mind Infoline: 0300 123 3393

Email: info@mind.org.uk 

For Under 25s: Off the record

Runs hubs, groups, 1-2-1 therapies, and workshops for 11-25s

Visit Off the Record website: Home - OTR (otrbristol.org.uk)

Email: hello@otrbristol.org.uk 

Go to the North Somerset Online Directory: Support for parents/carers – Search Results | North Somerset Online Directory (n-somerset.gov.uk)

Refugee Council – (National organisation)

Go to Refugee Council website www.refugeecouncil.org.uk/ 

Refugees Welcome North Somerset

A charity that supports refugees, asylum seekers and displaced people in North Somerset. Can help with advocacy, clothes, household items, English conversation and much more.

Email: support@rwns.org.uk

Visit The Welcome Centre.

Address: The Welcome centre, 12 Waterloo Street, Weston Super Mare, BS23 1LG

In an emergency call 999

Victim Support

• Helps anyone affected by crime.
• No matter when the crime took place, or whether it has been reported it to the police.
• Can help: Create safety plan, understand rights, connect to services, and support networks, help finding ways to cope.

Go to Victim Support website: Home - Victim Support

Phone the support line: 08 08 16 89 111

Safelink

Rape and sexual abuse service. Can also provide women’s mental health and domestic abuse services.

Go to Safelink website: Safe Link – transforming victims' lives (safelinksupport.co.uk)

Phone: 0333 323 1543

The service is available Monday to Friday, 8.30am until 5.30pm

Hate Crime support

Go to Hate Crime Support website: Home | Bristol Hate Crime and Discrimination Services (bhcds.org.uk)

Phone: 0800 171 2272