The Future of Congresbury Surgery: What’s Next?

Given the temporary closure of Congresbury Surgery, we are now evaluating options for the building’s future. We are considering its potential long-term use, considering the needs of the local community and surrounding areas. We are committed to exploring alternatives that will meet the healthcare needs of our patients, including the possibility of re-purposing the building.

This page will have all the latest updates regarding the communications and engagement process of Congresbury Surgery. 

Patient and Community Engagement Survey

Given the temporary closure, we are now evaluating options for the building’s future. We are considering its potential long-term use, the needs of the local community and surrounding areas. We are committed to exploring alternatives that will meet the healthcare needs of our patients, including the possibility of re-purposing the building. The following survey focuses on gathering input for patients and the community on how the temporary closure has impacted their access to receive healthcare. 

Please be reassured that all responses are anonymous.

At the end of the survey, you will have the opportunity to provide feedback or ask Mendip Vale any questions you may have about Congresbury Surgery. As such, we recommend reading the Frequently asked questions (FAQs) below before completing the survey.  While we won’t be able to respond to you directly, your questions will help us build and improve our FAQs and communication channels.

If you would prefer to complete a paper copy, please collect and submit your from Langford Surgery or Yatton Surgery. 

Alternatively, download and complete the survey here: Congresbury Surgery - Engagement Survey

Frequently Asked Questions (FAQs)

This section is to provide quick, clear, and easily accessible answers to common questions or concerns. 

Why has Congresbury Surgery Closed?

Serving as a "hot site" during the COVID-19 pandemic, Congresbury Surgery provided essential services to the community, allowing the practice to safely see patients suspected of having COVID-19. However, due to ongoing challenges and the limitations of the site, it has since been temporarily closed and is no longer viable or suitable for long-term clinical use.

How long has Congresbury Surgery been temporarilyclosed for?

The surgery has been temporarily closed since 2021 for routine patient appointment.

Why wasn’t the community or patients warned about the closure?

As a small practice with limited patient use at the time, information about the closure was shared intermittently through the available channels. While every effort was made to inform patients, we acknowledge that this may have led to some patients feeling unaware or unprepared, and we are committed to improving communication for any future changes.

Will the practice reopen in the future?

Unfortunately, due to the small size and the investment needed to make it fit for purpose it is unlikely the practice will be reopen.

Why can’t the practice invest into the surgery to make improvements?

Over the last five-years  investment in Congresbury Surgery has been  limited, with expectations of a new facility (the Smallway development) . However, with  an ICB survey indicating  that £330,000 would be necessary to bring the current facility up to suitable clinical standard, a sum for which there is no available funding, it is not a financially viable due to the small size and limited options to expand.

What is happening with the Smallway development?

Although outline planning permission for a new build still exists at the Smallway site, there is no opportunity or current possibility to fund this development via MVMG or through the ICB.

What is the current value of Congresbury Surgery?

Whilst we don’t have a current valuation we would anticipate that the site has a value of around £300k.

Will Yatton Surgery need to be sold to finance a new building?

Yes, the sale of Yatton Surgery would be necessary to help finance the development should there ever be a possibility for a new surgery in Yatton / Congresbury.

Is there an opportunity to expand Langford Surgery?

Yes, Langford Surgery does have the potential for expansion, provided funding was available.

Who makes the final decision on the permanent closure of the surgery?

The final decision on the permanent closure of the surgery is made by the Integrated Care Board (ICB), in collaboration with Mendip Vale Medical Group (MVMG), following an engagement process with the community and patients.

What has happened to the patients at Congresbury Surgery?

At the start of the temporary closure, all MVMG Congresbury patients selected their preferred alternative surgery—either Yatton Surgery (2 miles away) or Langford Surgery (3.1 miles away)—to continue their care.  Given the proximity of these sites to Congresbury and the continuity of care provided by an established clinical team familiar with the patient community, we have ensured that services remain as accessible as possible for Congresbury Patients.

What has happened to the clinical team at Congresbury Surgery?

Congresbury Surgery was covered by the clinical teams from Yatton and Langford. As such, they have gone back to their respective locations.

Have any staff been made redundant due to the closure?

No staff have been made redundant due to the temporary closure.

What is the maximum number of patients each GP can manage?

We currently allocate approximately 1,600 patients per GP

How are the practice going to manage the demands placed on the service with growing housing developments?

There is scope for extended Langford as a short/medium term solution; should there be funding available. For long term housing development projects we would look to review the demands placed on the surgeries and work with the ICB to ensure there is sufficient.

What provisions are in place for future-proofing healthcare for Congresbury patients/ community?

We continuously monitor both demand and capacity across our sites. In the short term (1–3 years), we are currently managing well with the available space. We have taken proactive steps to maximise clinical capacity at both our Langford and Yatton surgeries by relocating administrative staff to a dedicated site at Riverbank. Additionally, we have undertaken a patient list cleanse to remove individuals living outside our catchment area. However, meeting long-term capacity needs remains a challenge.

What do you do for patients who are unable to attend other Surgeries due to accessibility issues?

Over the last 5 years there have been very few occasions where patients have been unable to attend. We continue to offer for all our patients advice on community transport and when urgent our clinical team have access to transport services. For patients who are too ill to come to a surgery or housebound we continue to provide home visits

Will my feedback be listened to?

Yes.  We really value the input our patients and stakeholders can contribute to this process.  We are trying to provide the best possible service to meet our patient, and community needs so your views and feedback are important to us.

We value your opinions and would be grateful if you could spare a couple of minutes to complete our survey: https://www.smartsurvey.co.uk/s/Congresburysurgery/